We've Lived the Processes We Automate.
We Start With the Outcome You Need.
Everything else — process, automation, tools — follows from there.
We start by defining the specific result you need — not a vague goal, but a number, a timeline, something you can measure.
Then we map how the work actually happens today: the systems in play, the handoffs, the dependencies nobody's written down.
Only then do we decide what should run on its own — and where a person needs to stay in the loop.
Last, we choose the specific tool to implement it — almost always inside the systems you already run, not a new platform to adopt.
Craig Cacciola
Founder & Principal
Before bringing automation and agentic solutions to market, there were 15+ years running growth and revenue operations inside businesses — Audacy, CBS Local, CJ/Publicis, AOL, and Citi — negotiating and implementing multimillion-dollar strategic partnerships, building and managing account and fulfillment teams of 20+, and scaling a digital business from ~$15M to over ~$100M in annual revenue.
That's the difference Bit Candy AI brings to an engagement: years of experience living inside the processes — sales, revenue operations, and the teams that run them.
Compliance and data security built into the design, not bolted on after.
Platform-neutral — we work inside the tools you already run, not another platform to adopt.
Practical 60–90 day pilots on 1–2 workflows, not a sweeping 'AI transformation.'
Human in the loop on workflows when necessary — otherwise, they run autonomously.
After launch, ongoing management and maintenance to keep automations running and improve them as your business changes.
Common Questions
What does Bit Candy AI do?
Bit Candy AI builds AI automations and AI agents for sales and operations teams. On the sales side, we build agents that help reps prepare for pitches and meetings, follow the team's sales and product training playbooks, and get coaching feedback in real time and after meetings. On the operations side, we automate repetitive work like onboarding, intake, CRM updates, routing, and recurring reports.
Who founded Bit Candy AI?
Bit Candy AI was founded by Craig Cacciola. Before starting the company, he spent 15+ years running growth and revenue operations at Audacy, CBS Local, CJ/Publicis, AOL, and Citi.
Is Bit Candy AI a software reseller or staffing agency?
No. We design and build automations and AI agents around how your team already works. We don't resell software or place staff, and we don't coach sales teams ourselves. We build the agents and automations that support your team, based on your business priorities, capabilities, and know-how.
How long does an engagement take?
Most engagements are practical 60–90 day pilots focused on one or two workflows, not a sweeping "AI transformation."
Where is Bit Candy AI based?
Brooklyn, NY. We work with businesses across Long Island and the NYC metro area.
What are AI automation consulting services?
AI automation consulting means finding the work that slows your team down and building systems to handle it. For sales, that might be pitch and meeting prep, keeping reps aligned with your playbook, or giving coaching feedback during and after calls. For operations, it might be onboarding, data entry, handoffs, or reporting.
How can AI consulting help businesses on Long Island?
Most Long Island businesses run lean, so the same people often handle sales, follow-up, and admin work. We help those teams spend less time on manual tasks. Operations work runs in the background, and the sales team gets support preparing for meetings and following a consistent process.
What is AI agent development, and do you build custom agents?
Yes. An AI agent is software that handles a specific job using your team's information and rules. We build custom agents such as:
- Sales meeting prep agents: pull together prospect background before a pitch or meeting.
- Sales playbook agents: help reps follow your sales positioning, value proposition, process, and product training.
- Sales coaching agents: give reps feedback in real time and after meetings, based on your standards.
- Client reply agents: draft responses that follow your SOPs.
Which business processes can be automated with AI?
Good candidates are tasks your team repeats every week, that follow clear rules, and that draw on information you already have in your CRM, inbox, call notes, or documents. In sales, that's often the prep and follow-up around meetings. In operations, it's usually onboarding, intake, CRM updates, routing, and reporting. If you're not sure where to start, that's what the first call is for.
How do I get started with AI automation consulting?
Book a 30-minute call. We'll go over where your sales and operations teams lose the most time and whether automation or an AI agent makes sense to start with.